Privacy Policy

 

Last updated: November 2025

At Excedentalia, S.L. (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from us.

1. Who We Are

Excedentalia, S.L.
Calle Nebli, 3
28232 Las Rozas (Madrid), Spain
Email: santiagofraguas@donjamon.net

We operate an online store www.donjamon.net offering Spanish food products for delivery to customers in Scandinavia.

2. What Information We Collect

We collect personal information that you provide directly to us when you:

  • Create an account or place an order
  • Subscribe to our newsletter
  • Contact us for support or inquiries

This may include:

  • Name, billing and shipping address
  • Email address and phone number
  • Payment details (handled securely by our payment providers)
  • Company name and VAT number (for business customers)

We may also collect information automatically when you visit our website, such as:

  • Your IP address
  • Browser type and device information
  • Pages visited and time spent on the site

This helps us improve our website and user experience.

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Communicate with you about your purchase
  • Respond to questions or customer service requests
  • Send occasional newsletters or offers (only with your consent)
  • Improve our products and website performance
  • Comply with legal and tax obligations

4. Sharing Your Information

We only share your data when necessary to provide our services, for example with:

  • Delivery partners (to ship your order)
  • Payment processors such as Shopify Payments, G Pay, Klarna and major credit/debit cards (Visa, Mastercard, Amex)
  • Analytics or marketing tools such as Google Analytics or Shopify analytics
  • Email marketing services such as Mailchimp

All our third-party partners comply with the GDPR and process your data securely and lawfully.

We never sell your personal data.

5. Data Retention

We keep your personal information only as long as necessary:

  • To complete your order and comply with legal obligations (e.g., tax records)
  • To provide ongoing services (e.g., your customer account)

After that, your data will be securely deleted or anonymized.

6. Your Rights

Under the EU General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, please contact us at:
santiagofraguas@donjamon.net

7. Data Security

We use secure servers, encrypted connections (SSL), and trusted service providers like Shopify to protect your data against unauthorized access, loss, or misuse.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic.
You can manage or disable cookies through your browser settings.

For more information, please see our Cookie Policy.

9. International Transfers

As we use international service providers (e.g., Shopify, Google), your data may be transferred outside the European Economic Area (EEA).
These providers ensure adequate protection in compliance with EU data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.