FAQ

Products

What do you sell?
We specialise in curated Iberian packs and a selected range of Spanish gourmet products, including ham, charcuterie, cheeses, olive oil, and other delicacies.

Are your products authentic?
Yes. We work with trusted producers and carefully selected products from Spain to ensure authentic flavours and consistent quality.

Shipping

How long does delivery take?
Estimated delivery time is 5–9 business days.
All Iberian ham is sliced fresh upon order.

Where do you ship?
We currently ship to Scandinavia (Denmark, Sweden, Finland, Norway).

How much does shipping cost?
Shipping costs are calculated at checkout based on destination and order weight.
All costs are clearly displayed before payment.

Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a tracking number via email.

Payments

What payment methods do you accept?
We accept secure payments by card, Klarna, Google Pay, and other methods available at checkout.

Returns & Issues

Can I return my order?
Due to the nature of our products, we do not accept returns of perishable food items once delivered.
If there is an issue with your order, please contact us.

What if my order arrives damaged or incorrect?
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible.
We will review the issue and provide an appropriate solution.

Business Customers (B2B)

Do you sell to businesses?
Yes. We work with restaurants, retailers, and other business customers.
For wholesale enquiries, please contact us directly.

Contact

How can I contact you?
You can contact us at santiagofraguas@donjamon.net or larsen@donjamon.net
You may also use the WhatsApp option available on the website.